Warrenty

Medi Yoga Products warrants as limited herein to the original purchaser (referred hereafter as The Customer) that all products supplied by Medi Yoga Products shall be free of manufacturing defects for a period of one year from date of original purchase from Medi Yoga Products.

Under this limited warranty, Medi Yoga Products repairs or, at its discretion, replaces defective product items/components. No assembly labor is included. Also, Medi Yoga Products is not responsible for costs of transportation for returning the products by the Customer. The word "defects" as used in this warranty, is defined as imperfections which impair the utility of the product.

This warranty shall only cover manufacturer's defects arising from normal residential usage. It does not apply to any conditions or damage resulting from negligence, misuse or abuse, or any conditions resulting from incorrect or inadequate maintenance, cleaning or care.

The Customer should contact Medi Yoga to report manufacturer's defects and get approval of the return prior of the return shipment. Medi Yoga reserves the right not to repair/replace products without prior confirmation of return shipment. Availability of replacement items/parts depends on shipment schedule.

Medi Yoga Products makes no further warranties or representations except those contained herein. No representative or dealer is authorized to assume any other liability regarding products supplied by Medi Yoga Products. Medi Yoga Products shall in no event be liable for direct, indirect, special or consequential damages.

There are no returns on custom orders, however we will cover warranty issues stated in the paragraphs above. Please contact us if there are any concerns regarding our policies.

Return/Restocking

We guarantee the quality on all our EVA form product. If you don't satisfy on our product, please contact service@interlockingfloormat.com for replacement. Replacement parts are only available sales order within 15 days with original sales invoice. Replacement is "Exchange" only. No credit or money refund for any open item.

Orders Modifications

Modification of orders is subjected to Medi Yoga Products' confirmation. Modification can be made at no extra charge before products are shipped. Otherwise Customer might be subjected to charges as stated in our Terms of Return/Restocking.

Shipping Information

Customers can send in e-mail to request the tracking number of their shipment. Shopping order number, customer name, address and return e-mail address should be provided with the request for processing. Medi Yoga Products will not accept responsibility in case of delay in processing cauaed by insufficient information. Except for urgent delivery, free shipping & handling sales orders are usually scheduled for next Tuesday and Friday shipment.

Enquiry Commitment

Medi Yoga Products is committed to respond to product inquiries within 48 hours for enquiries sent during Monday to Friday. However, we may need longer time to response during busy seasons, weekends and holidays.